Case Studies
FREDDIE MAC
Establishing Tiered KPI Framework for Digital
- Outcome Based Metrics, KPI Framework and Digital Analytics Maturation
CAPITAL ONE
Small Business Owner Banking Usage
- Discovery Workshop, Research Planning, Interviews, Synthesis and Share-Out
FREDDIE MAC Multifamily Borrower Org Structure Tool
- User Flows, Wireframes, Usability Testing, Prototyping
SMALL BUSINESS ADMINISTRATION
Improving Certification
- Discovering Users, Contexts, Workflows, Interviews, Personas, Journey Mapping
PRESENTATION
Research Synthesis 101 + Best Practices
