Design, CX and Research Leader
I thrive in complex, global enterprise digital experiences (Education, Fintech and more).
My Focus Areas: Strategic Roadmapping, Tactical Research Studies, Workshop Facilitation, and Design Ideation + Testing.
Professional Summary
Career Highlights
🚀 Established a "Digital Experience Lead" role at Freddie Mac Corporate Communications, partnering with product, creative, market research, PR, and engineering.
🧑🏽🤝🧑🏼 Managed a team of high-performing content strategists, UX/UI designers, developers, analytics members and business analysts.
💡 Created 10+ thought leadership articles, videos, and presentations across Linkedin, Entrepreneur Magazine, Georgetown University, and major UX podcasts.
My Values
Consumer Insights 👉🏽 Innovation: Deeply understand consumer needs to spark creative solutions that delight users and over-deliver on outcomes.
Partnerships Drive Revenue: Thrive in cross-functional AND cross-cultural settings, and ruthlessly push forth teamwork to achieve shared goals and investments.
"Always Be Learning": Continuously seek new knowledge and refine my skills, staying ahead in the ever-evolving UX, design, and product landscape.
Portfolio
FREDDIE MAC
Establishing Tiered KPI Framework for Digital
- Outcome Based Metrics, KPI Framework and Digital Analytics Maturation
CAPITAL ONE
Small Business Owner Banking Usage
- Discovery Workshop, Research Planning, Interviews, Synthesis and Share-Out
FREDDIE MAC Multifamily Borrower Org Structure Tool
- User Flows, Wireframes, Usability Testing, Prototyping
SMALL BUSINESS ADMINISTRATION
Improving Certification
- Discovering Users, Contexts, Workflows, Interviews, Personas, Journey Mapping
PRESENTATION
Research Synthesis 101 + Best Practices
PUBLICATION
Behavioral Analysis on Mobile Design
What They Say About Me
See what my clients are saying about the quality of my work, highlighting my expertise in UX, CX, and insights.
Entrepreneur
Working with Rajeev was a game-changer. His CX expertise improved our customer journey, driving increased retention and loyalty. Very Professional.
Manager
Rajeev's innovative approach to user experience led to measurable improvements in our product’s usability. Highly recommended for any project.
CEO Brand
Rajeev's attention to detail and strategic thinking helped streamline our digital experience, resulting in a more seamless user interface.
CEO Startup
Rajeev's UX strategies transformed our platform, enhancing user engagement and satisfaction. His insights were invaluable to our success.